1. Introduction

At KHT Visa Services, we are committed to providing high-quality visa consultancy services and maintaining transparency with our clients. This Dispute Resolution Policy outlines the process for handling any disagreements, complaints, or disputes arising from the use of our services.

2. Definition of Dispute

A dispute refers to any disagreement between the client and KHT Visa Services in relation to:

• Service delivery
• Payments or charges
• Application handling
• Communication or support

3. Common Causes of Disputes

Disputes may arise due to, but are not limited to:

• Misunderstanding of service scope
• Delays in processing by external authorities
• Dissatisfaction with service outcomes
• Payment-related concerns
• Incomplete or incorrect information provided by the client

4. Dispute Resolution Process

Step 1: Initial Complaint

Clients are encouraged to first contact our support team to raise their concern by:

• Email
• Phone
• Official communication channels

The complaint should include relevant details such as:

• Full name
• Service requested
• Description of the issue

Step 2: Review & Investigation

• KHT Visa Services will acknowledge the complaint within a reasonable timeframe
• Our team will review all relevant documents, communications, and service records
• Additional information may be requested from the client if required

Step 3: Resolution

• We will make every effort to resolve the issue fairly and promptly
• A resolution or response will be provided within a reasonable timeframe
• Possible outcomes may include clarification, corrective action, or other appropriate solutions

Step 4: Escalation

If the client is not satisfied with the initial resolution:

• The matter may be escalated to senior management for further review
• A final decision will be communicated after thorough evaluation

5. Limitation of Liability

KHT Visa Services shall not be held responsible for disputes arising from:

• Decisions made by embassies, consulates, or immigration authorities
• Delays caused by external entities
• Incorrect or incomplete information provided by the client

6. Governing Law

This Dispute Resolution Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

7. Jurisdiction

Any unresolved disputes shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

8. Policy Updates

KHT Visa Services reserves the right to amend or update this Dispute Resolution Policy at any time without prior notice.

9. Contact Information

For complaints or dispute-related inquiries, please contact us:

• Email: info@khtvisaservices.ae
• Phone: +971 55 508 0918, +971 56 562 4086, +971 50 541 8500
• Address: Center Same Building, Azoor Building Near Islamic Bank, Adjacent to Al Twar Al Qusais 2, Dubai, UAE